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USD 0.0 - 0.0 / hr
4 applicants
posted 13 days ago

Job Description

   I.                    Function (Scope and Main Purpose of Job)

A Food and Beverage Sales Manager serving Live! Casino and Hotel is always working on behalf of our Guests and working with other Team Members. Food and Beverage Sales Manager will develop a Sales plan that maximizes revenue by driving the sales of Food and Beverage in bar and restaurant venues within the Live! Casino & Hotel complex. As Food and Beverage Sales Manager, you will work with the Sales and Food and Beverage Departments to maximize revenue opportunities through the sales of Live! Complex for food, beverage and service.

     II.                    Core Service Standards

CLEAN: Must make the property shine and look impeccable while maintaining a neat CLEAN and crisp personal appearance

SAFE: Must make guests feel SAFE and comfortable through creating a worry free, carefree experience.

Fast: Provide FAST and efficient service with accuracy. Meet service time requirements and anticipate guest needs.

FRIENDLY: Greet each guest with FRIENDLY welcomes, making eye contact and smiling. Use H.E.A.R.T. steps to ease guest concerns. Say thank you to departing guests.

FUN: Work passionately as a team to create a FUN experience both for everyone who works and plays here

    III.                    Specific Responsibilities and Duties

  1. Interact with internal team members, clients, owners and suppliers to promote Food and Beverage for Live! complex bars and restaurants  
  2. Communicate with target customers and manage guests relationships
  3. Build and execute the selling strategy of the Live! complex to meet revenue expectations
  4. Understand the competitive marketplace and implement approaches to ensure the Live! complex stays competitive in the local market
  5. Build and maintain and utilize Food and Beverage guests database
  6. Promote Live! complex bars and restaurants through outreach and Social Media
  7. With Culinary and F & B Teams, Create and implement effective marketing strategies and tactical plans of Food and Beverage activities
  8. Book, manage and plan happy hours throughout complex
  9. Manage and assist with Open Table reservation requests
  10. Manage reputation management of outlet venues

    I.                    Job Requirements (skills, knowledge, and abilities) 

  1. Must be savvy in marketing and promotional strategies.
  2. Possess an outgoing personality, ability to approach all individuals and strike up conversations.
  3. Highly organized, reliable and have the ability to keep collected information secured.
  4. Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the venue, the brand and the Company.
  5. Excellent computer skills including MS Word, PowerPoint and Excel.
  6. Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions.
  7. Mathematical skills, including basic math are utilized frequently.
  8. Problem solving, reasoning, motivating, and organizational skills are used often.
  9. Ability to travel to attend workshops, tradeshows, conventions, etc.
  10. May require a valid Driver’s License.
  11. Must be able to move about assigned venue safely, with ease, and record guest information.
  12. Required to work weekends and late nights, along with daytime office hours.
  13. Must speak fluent English, other languages preferred.
  14. Strong analytical skills to understand and respond to key business indicators and competitive trends.
  15. Possess an outgoing personality with the ability to engage in conversations with prospective guests.
  16. Excellent prospecting capabilities.
  17. Excellent organizational and planning skills.
  18. Experience in restaurant or food/beverage outlets required.  Additional experience in hospitality or complex food/beverage outlets preferred.
  19. May be required to work weekend and evening hours, along with daytime office hours.
  20. Will require frequent travel to local organizations for business development.

     II.                    Educational Requirements

  1. Education: High School diploma or equivalent; some college preferred
  2. Experience: Two (2) to three (3) years’ experience in sales and/or marketing, hospitality industry a plus.
  3. Must be able to obtain and maintain a valid non-gaming license as determined by the Maryland State Lottery and Gaming Commission for the position and Alcohol Beverage Control card.

    III.                    Physical Requirements

  1. Frequently standing up or moving within and outside of the facility safely and efficiently.
  2. Carrying or lifting items weighing up to 30 pounds.
  3. Handling objects, such as promotional items, computer keyboard and phone.
  4. Bending, stooping, and kneeling.

   IV.                    Working Conditions

  1. 24/7 high energy casino with over 300,000 sq. ft of gaming and entertainment space and approximately 3000 employees
  2. Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
  3. You will work in an environment where smoking is allowed.