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USD 0.0 - 0.0 / hr
7 applicants
posted 26 days ago

Job Description

Maintain a clean, safe, fast, friendly, and fun environment for all guests, team members and Company assets. The focus shall always be on ensuring a safe and comfortable environment, while maintaining a positive can-do attitude with an emphasis on the highest level of guest service for both external and internal guests to Live! Casino and Hotel.

 

CORE SERVICE STANDARDS

  • CLEAN - Must make the property shine and look impeccable while maintaining a neat, CLEAN and crisp personal appearance.
  • SAFE - Must make guests feel SAFE and comfortable through creating a worry-free, carefree experience.
  • FAST - Provide FAST and efficient service with accuracy. Meet service time requirements and anticipate guest needs.
  • FRIENDLY - Greet guest with FRIENDLY welcomes, making eye contact and smiling. Use H.E.A.R.T. Steps to ease guests concerns. Say thank you to departing guests.
  • FUN - Work passionately as a team to create a FUN experience both for everyone who works and plays here. 

FUNCTION

The Sales Administrative Assistant is responsible for providing administrative support to the hotel sales, catering and convention services team. On occasion, the Sales Administrative Assistance will also provide support to other departments as requested and special administrative and clerical duties.


SPECIFIC DUTIES AND RESPONSIBILITIES

  • Assists with analyzing of processes and procedures
  • Performs all administrative and clerical duties as required and instructed.Inclusive of answering multiple phones lines, properly routing calls and accurate message taking, ordering supplies and maintaining appropriate par      levels of sales collateral. 
  • Studies methods of improving work measurements on performance standards.
  • Coordinates collection and preparation of operating reports, such as banquet event orders, group resumes, time and attendance records and statistical records of performance data.
  • Prepares departmental reports review and answer correspondence. May direct services such as maintenance repair, supplies, mail and files. May compile, store and retrieve management data, using a computer.
  • Set up and maintain an effective filing system, maintain accurate and complete filing on all accounts and bookings, including a daily trace file, to ensure all weekly, monthly and bi-annual  deadlines are met.
  • Manage and distribute incoming leads to appropriate sales personnel.

MENTAL AND PHYSICAL REQUIREMENTS

  • Lifting up to 10lbs
  • Pushing/Pull up to 25lbs
  • Carry up to 25lbs
  • Some Bending / kneeling
  • Frequent Walking
  • Frequent Standing
  • Some Sitting
  • Climbing steps
  • Ability to analyze and interpret departmental needs and results.
  • Ability to solve complex problems.
  • Ability to perform assigned duties under frequent time pressures in an interruptive environment.
  • Ability to maintain mental concentration for significant periods of time.
  • Broad variety of tasks and deadlines requires an irregular work schedule.
  • Willingness and ability to be flexible with work schedule. May require extended hours and work week from time to time


JOB QUALIFICATIONS

  • Education: 2 year Associates degree in Office Administration or a High School Diploma with equivalent experience.
  • Experience: Hotel Experience in a Sales Office Preferred
  • No. of employees supervised: None
  • Travel Required: None
  • Hours Required: Scheduled days and times may vary based on business needs
  • Gaming License: Must be able to obtain and maintain appropriate gaming license as mandated by the Maryland Lottery & Gaming Control Agency