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Executive Assistant/Office Manager


  • CLEAN - Must make the property shine and look impeccable while maintaining a neat, CLEAN and crisp personal appearance
  • SAFE - Must make guests feel SAFE and comfortable through creating a worry-free, carefree experience.
  • FAST - Provide FAST and efficient service with accuracy.  Meet service time requirements and anticipate guest needs.
  • FRIENDLY - Greet guest with FRIENDLY welcomes, making eye contact and smiling.  Use H.E.A.R.T.  steps to ease guests concerns. Say thank you to departing guests.
  • FUN - Work passionately as a team to create a FUN experience both for everyone who works and plays here.


The Executive Assistant/Office Manager is responsible for providing full service executive administrative support to the President, General Manager and the senior executive management team at Live! Casino & Hotel while providing direct/indirect supervisory and work direction to executive office administrative team as well as the property’s departmental administrative staff team members. The Executive Assistant/Office Manager will coordinate all office services, assist with budget preparation, reporting and control.


  • Provide administrative support to the President, General Manager, and the senior executive management team to include answering multiple phone lines, routing calls, composing general correspondences, opening/distributing mail, maintain document files/filing, managing daily schedule, coordinating travel arrangements (domestic & international) and on taking notes/minutes at meetings.
  • Set up and coordinate meetings for the President and other members of the executive team which may include room set up of audio visual equipment, conference phones, and ordering refreshments.
  • Provide work direction with regards to scheduling, work load, coverage, and the day to day routine/duties of the executive office administrative staff.
  • Responsible for the management and efficient operation of executive office equipment to include but not limited to phones, copiers, smart phones/tablets and personal computers.
  • Coordinate preparation, collection and management of budget, operating reports and other statistical records with the executive office and outside sources as directed by the President.
  • Research and analyze data to support President sponsored/related projects and initiatives.
  • Track time and attendance records for the property’s administrative staff.
  • Layout, plan, organize, and execute all office layout moves and ordering of office furniture.
  • Other duties as assigned.


  • Ability to analyze and interpret department needs and results.
  • Ability to recognize, manage and solve complex issues/problems.
  • Ability to perform assigned duties under frequent time pressures in an interruptive environment.
  • Ability to maintain mental concentration for extended periods of time.
  • Ability to work an irregular schedule as necessary.    
  • Ability to sit (75%), stand/walk (25%).
  • Ability to walk up and down stairs to/from the casino floor.
  • Ability to work in a smoking environment.
  • Constantly viewing computer screen for hours throughout work day.


  • Five (5) to Eight (8) years of experience in a professional office environment.
  • Two year associates degree in secretarial science/office management or a combination of experience and education in an equivalent field.
  • Must have at least one (1) year of supervisory experience.
  • Must be proficient in the use of modern office equipment and software packages inclusive of but not limited to Personal Computers, Microsoft Office, Power Point and Excel.
  • Must be able to obtain Maryland State Gaming License as required by the Maryland Lottery & Gaming Control Agency.

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